If you are dissatisfied with your purchase, we offer a refund on all products returned to us within 14 days of the date of your receipt. Products must be returned in their original packaging, in an unopened and unused condition.
Please be aware that we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.
For all UK returns, please send via our FREEPOST service to the following address:
Revel, 19a New Road, Donaghadee, BT21 0DR.
Unfortunately, we can’t reimburse postage costs for items returned from outside the UK.
We will refund your purchase by sending the money via your original payment method.
UK customers receive FREE 2nd Class delivery as standard.
Customers ordering from other European countries receive FREE Airmail delivery on orders over £100.
UK AND IRELAND
All orders come with completely FREE 2nd class delivery for our UK and Ireland customers.
Items sent by 2nd Class delivery usually arrive in 1-5 working days. If your item has not arrived after five working days, please contact us so that we can resolve the problem for you.
Orders over £150 in value are automatically upgraded to DPD/Interlink Next Day delivery, free of charge.
We also offer a guaranteed next day delivery service via DPD - this comes with a £7.50 charge (please select the Next Day option on the delivery method drop down menu on checkout).
If your order is placed before2PM (Monday to Friday), your order will be dispatched the same day.
If your order is placed after 2PM, it will be dispatched on the next working day.
Orders placed before 2PM from Monday to Friday are posted the same day.
Orders placed after 2PM are posted on the next working day (orders placed after 2PM on a Friday are posted on the Monday, providing it is not a bank holiday). We are unable to post items on Saturdays, Sundays, bank holidays.
If you would like more information on our delivery policy or if you request a price to deliver in your area. Please contact us and we'll be happy to answer your query as soon as possible.
EUROPE AND WORLD-WIDE
We post to customers in countries around Europe.
Orders of £100 or more qualify for FREE Airmail delivery.
Postage is charged at £5 for orders under £30.
Delivery via Air Mail normally takes around 5-10 working days, however in some cases items may take up to 15 working days to arrive.
Our charges do not include customs or import duties which may be applied to your order by the relevant authorities. We have no control of these and it is your separate responsibility to pay for them.
These delivery charges apply to the following countries. If your country is not listed below, please contact us and we will be happy to tailor a delivery cost to reflect your location: